Saturday, December 29, 2018

Without Voice Over IP Houston Businesses May Find Themselves At A Disadvantage

By Christine Ward


The modern international business environment is not for those that are timid. It is a highly competitive world and only those at the very edge of technology and service will prosper. Communications play a vital role. Consumers have become extremely sophisticated. They have more options than they ever had and they demand superior service. This requires superior communications abilities. With voice over IP Houston companies can actually meet this demand and reap many other benefits too.

Internet based communication have been available for number of years but its initial popularity was hampered by the fact that it required fast and reliable internet connections. In the past, this was not always the case. Now, however, internet access is available everywhere, even in some of the most remote areas of the earth and, subsequently, VoIP popularity has soared sky high.

For the majority of companies moving to VoIP, the initial bait was the promise of huge savings on their communication bills. They do indeed save and some large companies have reported savings of more than half of the previous bills. Quickly, however, new users find out that VoIP offers many benefits that enhances productivity and that improve their ability to satisfy their clients. Improved customer satisfaction eventually reflect on the bottom line.

One of the biggest benefits offered by this technology is the fact that it truly frees employees to be where they are needed most. With older, traditional telephone systems, users could only make and receive calls if they were physically present at their desks. This is not the case with VoIP. Users can communicate wherever they are, as long as they can access the internet. This benefit alone should be enough to motivate companies to switch.

Then there is the fact that users are not restricted in terms of the devices that they can use to access their communication system. They can use any device that can access the internet, including smart phones, laptops and tablet computers. It is not even necessary to use the same device all the time. All user records are cloud based, so they are always available to users regardless of where they are.

Savings on the monthly telephone bill is significant, but this is hardly the total sum of the savings to be had. VoIP systems need only one installation at a central location, while older systems required a switchboard at every location where the company needed communication facilities. Such installations are expensive and require constant maintenance.

Users of VoIP quickly fall in love with the may features that these systems offer. Suddenly, they not only have traditional voice mail, call holding and call transfer capabilities, but they can also send files, hold voice or video conferences and enjoy voice to email or fax benefits. These features are not there for show. They can have a serious impact upon the productivity of the users.

The world moves fast and VoIP seems to be the latest and greatest communications solution. Its increasing popularity with large corporations certainly underwrites this theory. In the meantime, research continues and there is every indication that this technology will develop even further.




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